ZAPP

Ecaldima — a ZAPP product

Manage requests, services, incidents, assets and field operations in one system.

Ecaldima is the ZAPP product that supports recurring operational processes: receive, qualify, assign, track, automate, document and improve.

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Real process

A request must be understood, tracked and carried through to completion.

Ecaldima supports organisations that need to manage real workflows: internal requests, services, incidents, assets, interventions and field operations. It is not simply about logging a ticket, but making its handling visible, accountable and measurable.

  1. IntakeThe request enters the system.
  2. QualificationThe need and its context are clarified.
  3. AssignmentResponsibility becomes explicit.
  4. RuntimeThe action progresses through its statuses.
  5. ResolutionThe work is completed and documented.
  6. MeasurementThe way it works can be improved.

What Ecaldima helps structure.

Ecaldima adapts workflows and terminology to each organisation’s market, teams and responsibilities.

Services and requests

Centralise requests, qualify needs, organise responses and retain a useful history.

Incidents

Track events, prioritise actions, assign responsibility and document resolution.

Assets

Connect requests and interventions to the equipment, locations, resources or objects being managed.

Field operations

Give teams a system they can use away from the office, with statuses, records and execution feedback.

One product, many operational contexts.

Workflows, responsibilities and automations adapt to the teams using Ecaldima.

Commercial productDesigned, marketed and supported by ZAPP.
Demanding contextsIndustry, services, healthcare, retail and operational sites.
ConfigurationCatalogues, workflows, responsibilities and automations configured for the context.
Operational oversightTimescales, volumes, statuses and history available to track handling.

Ecaldima clients.

Organisations of different sizes and sectors rely on Ecaldima for their operations.

Safran GroupeAyvensKoniambo NickelSepro RobotiqueAMETRA GroupeGroupe BeneteauChimirecNiedaxParc AstérixRégie de quartier 91

A service process to structure?

Ecaldima connects requests, responsibilities, actions and indicators within one working system.

Talk to our teamVisit ecaldima.com